I used to work in the process business. If you read Brilliant Idea #345 you’ll know that.
Large corporations spend a huge amount of money documenting and managing their businesses process for two reasons; because they have to for compliance reasons and so their staff know how to do ‘stuff’.
There is a flaw. Most people, given a choice of finding the process diagram and interrogating it so they understand how to do the process OR simply asking someone, ask someone. I always used to talk about Bob – Bob’s been there for donkeys’ years and seems to know everything. He’s the first person you ask when you need to know something.
Brilliant Idea #351 is a robotic Bob – it knows how everything is done by looking into the process repository and reading the business processes. Rather than talking to Bob, you chat to the Bob-bot on Skype or Messenger or Slack – whatever the messaging tool is that you use at work.
I’ve built a prototype. Follow this link and ask it how to add a customer to the system. I’d love to know what you think.